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Privacy Policy

Last Updated: 2024-11-04

1. Introduction

JigsawStack ("Company," "we," "us," or "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, and disclose information when you access or use our website, APIs, software, documentation, and other related materials (collectively, the "Service").

2. Information We Collect

2.1 Information You Provide:

  • Account Information: When you create an account, we collect your name, email address, password, and other information you choose to provide.
  • Payment Information: If you subscribe to a paid service, we collect payment information, such as your credit card number, billing address, and other relevant details. This information is processed securely through our third-party payment processor.
  • Communications: When you contact us for support or other inquiries, we collect the information you provide in your communications.
  • User Content: We collect any data, information, or content you submit or upload to the Service ("User Content").

2.2 Information We Collect Automatically:

  • Usage Data: We automatically collect information about your use of the Service, including your IP address, browser type, device information, access times, pages viewed, and other interactions with the Service.
  • Log Data: Our servers automatically record information ("Log Data") created by your use of the Service. Log Data may include information such as your IP address, browser type, operating system, referring web page, pages visited, location, your mobile carrier, device information (including device and application IDs), search terms, and cookie information.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies (e.g., web beacons, pixels) to collect information about your interactions with the Service. This information helps us personalize your experience, analyze usage patterns, and improve the Service. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and Improving the Service: To operate, maintain, and improve the Service; to personalize your experience; and to develop new features and functionalities.
  • Customer Support: To respond to your inquiries and provide technical assistance.
  • Communications: To send you important updates, service announcements, and administrative messages. We may also send you marketing communications if you have opted in to receive them. You can opt out of marketing communications at any time.
  • Security and Fraud Prevention: To protect the Service, our users, and ourselves from unauthorized access, use, or disclosure of information.
  • Legal Compliance: To comply with applicable laws and regulations.
  • Analytics and Research: To analyze trends, usage patterns, and user demographics to improve the Service and develop new products and services. We do not use data stored within our storage services for training our AI models.

4. Data Sharing and Disclosure

We may share your information with third parties in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist us in providing the Service (e.g., payment processors, hosting providers, analytics providers). These providers are contractually obligated to protect the confidentiality and security of your information.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request (e.g., a subpoena or court order).
  • Business Transactions: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
  • With Your Consent: We may share your information with other third parties with your consent.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. This includes utilizing industry-standard security measures, such as encryption, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

5.1 Data Encryption for Storage Services: For data stored within our storage services, we offer encryption options that provide you with full control over your encryption keys. You have the option to encrypt your data before uploading it to our servers, or you can use our provided encryption tools. We do not access or use your encrypted data for any purpose other than storing and retrieving it at your direction.

6. Your Choices

  • Account Information: You can access, update, and correct your account information by logging into your account settings.
  • Marketing Communications: You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in these communications or by contacting us at support@jigsawstack.com.

7. Children's Privacy

The Service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. By using the Service, you consent to the transfer of your information to these countries. We will take appropriate steps to protect your information in accordance with this Privacy Policy.

9. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. We will post any changes to this Privacy Policy on our website and/or send you an email notification. Your continued use of the Service following the posting of any changes constitutes your acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at support@jigsawstack.com.

JigsawStack support@jigsawstack.com