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Terms of Service

Last Updated: 2024-11-04

These Customer Terms and Conditions (this "Agreement"), effective as of the date on which you click a button or check a box (or something similar) acknowledging your acceptance of this Agreement (the "Effective Date"), is by and between JIGSAWSTACK PTE LTD (JigsawStack), a Singapore and Delaware corporation with offices located at 291 Tampines Street 22, Singapore 520291 ("JigsawStack") and the entity on whose behalf the individual accepting this Agreement accepts this Agreement ("Customer"). The individual accepting this Agreement hereby represents and warrants that it is duly authorized by the entity on whose behalf it accepts this Agreement to so accept this Agreement. JIGSAWSTACK PTE LTD and Customer may be referred to herein collectively as the "Parties" or individually as a "Party." The Parties agree as follows:

1. Definitions

  • "Agreement" refers to these Terms of Service.
  • "Company," "we," "us," or "our" refers to JigsawStack, the provider of the Service.
  • "Content" refers to any text, images, audio, video, code, or other materials accessible through the Service.
  • "Service" refers to the AI services provided by JigsawStack through APIs and any related documentation, tools, or functionalities.
  • "User," "you," or "your" refers to the individual or entity accessing or using the Service.
  • "API Key" refers to the unique identifier provided to you for accessing the Service.

2. Acceptance of Terms

By accessing or using the Service, you agree to comply with and be bound by these Terms of Service. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. If you do not agree to these Terms, please do not use the Service.

3. Changes to Terms

JigsawStack reserves the right to modify or revise these Terms at any time. We will provide notice of any material changes by posting the revised Terms on our website and/or by sending you an email. Your continued use of the Service after the effective date of any changes constitutes acceptance of the revised Terms.

4. Use of the Service

4.1 Access to the Service

Subject to these Terms and payment of any applicable fees, Company grants you a non-exclusive, non-transferable, revocable, limited right to access and use the Service solely for your own internal business or personal purposes.

4.2 User Accounts & API Keys

You may be required to create a user account and obtain an API Key to access the Service. You are solely responsible for maintaining the security and confidentiality of your account credentials and API Key. You agree to notify us immediately of any unauthorized use of your account or API Key.

4.3 Acceptable Use

You agree to use the Service only for lawful and ethical purposes and in accordance with these Terms. You are responsible for all activity that occurs under your account.

4.4 Prohibited Activities

You shall not:

  • Violate any applicable laws, regulations, or third-party rights.
  • Use the Service to generate or distribute illegal, harmful, or offensive content, including but not limited to hate speech, spam, malware, or content that infringes intellectual property rights.
  • Attempt to reverse engineer, decompile, or disassemble the Service.
  • Access or attempt to access the Service through any unauthorized means, including by scraping, automated scripts, or bots.
  • Interfere with or disrupt the integrity or performance of the Service.
  • Circumvent any security measures implemented by Company.
  • Exceed API usage limits as defined in your subscription plan or as otherwise communicated by Company.
  • Use the Service to develop competing products or services.
  • Resell or redistribute the Service or any output generated by the Service without our express written consent.
  • Use the Service in a manner that could damage, disable, overburden, or impair the Service.

4.5 Resource Usage

You agree not to use the Service in a way that consumes excessive resources or negatively impacts the performance of the Service for other users. Company reserves the right to monitor and limit your resource usage to ensure the stability and availability of the Service.

4.6 Compliance

You are solely responsible for ensuring that your use of the Service complies with all applicable laws and regulations, including data protection and privacy laws.

5. Inactivity Policy

5.1 Account Inactivity

If your account remains inactive for a period of 12 months, we may suspend or terminate your account and delete any associated data. We will provide reasonable notice before taking such action.

5.2 Data Retention

We may retain data associated with your account for a reasonable period after termination or inactivity for legal, business, or operational purposes.

6. Fees and Payments

6.1 Subscription Fees

The use of the Service may require payment of fees as described on our pricing page [link to pricing page]. Fees are subject to change. We will provide reasonable notice of any fee changes.

6.2 Billing

You agree to provide accurate and up-to-date billing information. Payments are processed through a secure third-party payment processor. You are responsible for all fees and charges associated with your account, including any applicable taxes.

6.3 Refunds

Except as required by law, all fees are non-refundable.

7. Intellectual Property

7.1 Ownership

All intellectual property rights in and to the Service, including but not limited to copyrights, trademarks, and trade secrets, are owned by Company or its licensors. You acknowledge that the Service and its underlying technology are protected by intellectual property laws.

7.2 License Grant

Subject to these Terms, Company grants you a limited, non-exclusive, non-transferable, revocable license to use the output generated by the Service solely for your own internal business or personal purposes. You shall not sublicense, resell, or redistribute the output.

7.3 User Content

You retain ownership of any data or content that you submit to the Service ("User Content"). By submitting User Content, you grant Company a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and distribute your User Content solely for the purpose of providing and improving the Service.

8. Privacy Policy

Your use of the Service is also governed by our Privacy Policy, which is available at [link to privacy policy]. The Privacy Policy describes how we collect, use, and protect your personal information.

9. Data Processing

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, the Data Processing Addendum (DPA) at [link to DPA] applies to the processing of your personal data.

10. Service Level Agreements (SLAs)

While we strive to maintain high availability and performance of the Service, we do not guarantee any specific service levels. Any SLAs will be separately agreed upon in writing.

11. Publicity

You agree that we may use your company name and logo as a reference for marketing or promotional purposes on our website and in other materials. You may opt-out of this use by notifying us in writing.

12. Termination

12.1 Termination by Company

Company may terminate or suspend your access to the Service at any time, with or without cause, and with or without notice. We may terminate your access immediately if you breach these Terms or engage in any activity that we deem harmful to the Service or other users.

12.2 Termination by You

You may terminate your use of the Service at any time by closing your account.

12.3 Effect of Termination

Upon termination of your access to the Service, your right to use the Service will immediately cease. You will no longer have access to your account or any data associated with it. We are not obligated to retain your data after termination.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL COMPANY'S AGGREGATE LIABILITY EXCEED THE TOTAL AMOUNT PAID BY YOU FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.